ServiceNow learning paths
Build workflows that work.
Progress from platform administration into application development or specialize in ITSM, data foundations, customer service, IT operations, and strategic portfolio implementation.
Platform Administration · SN-CSA
Become a ServiceNow Certified System Administrator
Build the platform foundation used by every later ServiceNow route: navigation, configuration, collaboration, automation, data, security, migration, and integration.
75 original questions · 7 free preview questions · hands-on lab
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Application Development · SN-CAD
Build scoped applications as a Certified Application Developer
Move from administration into data models, application security, server and client logic, Flow Designer, integrations, testing, and deployment.
75 original questions · 7 free preview questions · hands-on lab
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IT Service Management · SN-CIS-ITSM
Implement ServiceNow IT Service Management
Apply the platform foundation to incident, problem, change, request, knowledge, service level, and continual-improvement processes.
75 original questions · 7 free preview questions · hands-on lab
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Data Foundations · SN-CIS-DF
Implement CMDB and Common Service Data Model foundations
Build trustworthy configuration data, governance, identification, reconciliation, service modeling, health controls, and integrations.
75 original questions · 7 free preview questions · hands-on lab
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Customer Service Management · SN-CIS-CSM
Implement ServiceNow Customer Service Management
Design customer, account, contact, case, entitlement, service, knowledge, portal, routing, and integration experiences.
75 original questions · 7 free preview questions · hands-on lab
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IT Operations Management · SN-CIS-ITOM
Implement ServiceNow IT Operations Management
Connect discovery, service mapping, event management, operational intelligence, governance, and remediation to reliable service operations.
75 original questions · 7 free preview questions · hands-on lab
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Strategic Portfolio Management · SN-CIS-SPM
Implement ServiceNow Strategic Portfolio Management
Connect strategy, demand, project and agile delivery, resources, financials, outcomes, and portfolio reporting.
75 original questions · 7 free preview questions · hands-on lab
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