Salesforce / Business Analysis / SF-BA

Become a Salesforce Certified Business Analyst

Learn customer discovery, stakeholder collaboration, process analysis, requirements, user stories, acceptance criteria, and solution evaluation.

Recommended foundation · not necessarily a formal prerequisite

Check your SF-ADMIN foundation

Use this checkpoint to identify gaps, or continue directly if you already have the skills. Confirm formal prerequisites on the current official credential page.

Try our SF-ADMIN test →Open its learning path →

Core learning

Learn one responsibility at a time

  1. 1.Customer discovery and stakeholder analysis
  2. 2.Collaboration and communication
  3. 3.Business process mapping and analysis
  4. 4.Requirements elicitation and prioritization
  5. 5.User stories and acceptance criteria
  6. 6.Solution evaluation, testing, adoption, and value
Official Salesforce certification resources ↗

Hands-on consolidation

Build and verify it in a sandbox

Run a simulated discovery, map the current and future process, create prioritized user stories with testable acceptance criteria, trace them to a prototype, and present an adoption and value plan.

Ready when…

You can create shared understanding and trace a business outcome through requirements, delivery, acceptance, and measurement.

Practice and review

Find gaps with our SF-BA test

75 original questions; the first 7 are free. Use missed questions to return to the matching objective and repeat the practical task.

Try our SF-BA practice test →